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Returns & refunds.
Finding the right filter should feel simple. We offer returns and exchanges within 90 days of delivery, subject to the conditions below.
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THE ESSENTIALS
Our policy at a glance.
A few things to know before you send your filters back.
- 90 days from delivery
For eligible returns and exchanges.
- Unused and unopened
Unaltered, in original condition, with all original packaging.
- No restocking fee
You pay return shipping for an ordinary return or exchange.
- Support if something’s wrong
For a confirmed defect, damage or incorrect shipment, we cover the applicable shipping costs.
ALL THE DETAILS
The full return policy.
Please contact us before sending anything back. We’ll confirm the instructions and correct return address.
Contact our team info@bestfilterstore.comStart a return
Contact our team or email info@bestfilterstore.com with your order number, the item you would like to return and the reason for your request. Please contact us before sending anything back. We will confirm your return instructions and the correct return address.
What can be returned?
For an ordinary return or exchange, filters must be unused, unopened, unaltered and in their original condition, with all original packaging included. Opened or used filters cannot be returned for a change of mind or an incorrect selection. This does not affect our support for a confirmed damaged, defective or incorrectly shipped item.
Return shipping and fees
For an ordinary return or exchange, the customer pays return shipping. Original shipping charges are not refundable unless the return is due to our error or a confirmed damaged, defective or incorrect item. We do not charge a restocking fee.
If a store error, defect, shipping damage or incorrect shipment is confirmed, we cover the applicable shipping costs. Please contact us first so we can arrange the return or replacement.
Damaged, defective, incorrect or missing items
Please contact us within 90 days of delivery with your order number, a description of the issue and photos where applicable. Retain the item and packaging while we review the issue. For a confirmed damaged, defective or incorrect item, we will send an identical replacement free of charge when available. If it is unavailable, we will issue a refund to the original payment method. We will also resolve confirmed missing-item claims at no additional cost.
Exchanges
Eligible unopened items can be exchanged within 90 days of delivery. If you choose a different item, any price difference applies. We will confirm the exchange and shipping arrangements before you send the item back.
Refunds
After receiving and inspecting your return, we will confirm the outcome by email. Approved refunds go to the original payment method. Once a refund has been issued, it may take up to 10 additional days to appear in your account.
Order cancellations and delivery issues
For an order that has not shipped, or for a delayed, lost or returned-to-sender package, please contact us and review our shipping policy. For recurring deliveries, you can manage your subscription online.