Shipping policy

SHIPPING IN THE USA

Currently, we only offer Shipping to the US.
Our items are shipped domestically within 3-5 days, excluding the following states (Alaska, Hawaii, Armed Forces Pacific, Armed Forces Europe, Armed Forces Americas)
We ship all orders within the next 1-2 business days after ordering. Due to occasional store overload, order processing may be delayed by 1-2 days. Please do not worry. We do our best to ship your orders in a timely manner. Once an order is shipped, we will send you an email with your tracking number. Please make sure you enter the correct shipping address at checkout. We will not make any changes to the shipping address once you place the order.

Unfortunately, at the moment, we only offer shipping to the United States. We deliver to all the states, excluding Alaska, Hawaii, Armed Forces Pacific, Armed Forces Europe, Armed Forces Americas.


WHEN WILL I RECEIVE MY ORDER?

We want to make sure that you get your order as soon as possible! Please allow 1-2 business day(s) for order processing. After that, we will ship the order to you, which you should take 3-5 day(s). Please note that this is an estimate and the times may change due to high volumes of orders and depending on the distance of your shipping address from our closest warehouse.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process - you have our sincere apologies! The postal service is beyond our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, where possible. Please see our refund and return policy for when these might be applicable to your case.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

Prices shown on our website are taxed in US dollars in New York State, which means you may be required to pay duties and taxes upon receipt of your order in other states. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. The payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

CAN I CANCEL MY ORDER?

You are eligible for a full refund, including Shipping & Handling, ONLY if the order has been cancelled prior to shipping. We cannot process claims, refunds, or additional requests once the package is in transit with the carrier. After checkout, if you make a mistake or change your mind, you have 30 minutes to cancel the order.

Still, have questions? Please send us an e-mail:
info@bestfilterstore.com