Shipping policy

Where do you ship?

We ship to the 48 contiguous United States only. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

We ship all orders within the next 1-2 business days after ordering. Due to occasional store overload, order processing may be delayed by 1-2 days. Please do not worry. We do our best to ship your orders in a timely manner. Once an order is shipped, we will send you an email with your tracking number. Please make sure you enter the correct shipping address at checkout. We will not make any changes to the shipping address once you place the order.

When will I receive my order?

We want to make sure that you get your order as soon as possible! Please allow 1-2 business day(s) for order processing. After that, we will ship the order to you, which you should take 3-5 day(s). Please note that this is an estimate and the times may change due to high volumes of orders and depending on the distance of your shipping address from our closest warehouse.

What if my order is delayed or lost?

All of our orders are sent with insured shipping and handling. If an order is delayed, sent back or lost during the delivery process - you have our sincere apologies! The postal service is beyond our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, where possible. Please see our refund and return policy for when these might be applicable to your case.

Will I be charged sales tax?

Any applicable sales tax is calculated at checkout based on your shipping address and applicable tax laws. Your order total will be shown before you place your order.

Can I cancel my order?

You are eligible for a full refund, including Shipping & Handling, ONLY if the order has been cancelled prior to shipping. We cannot process claims, refunds, or additional requests once the package is in transit with the carrier. After checkout, if you make a mistake or change your mind, you have 30 minutes to cancel the order.

Still have questions? Email info@bestfilterstore.com.